HEALTHCARE ADMINISTRATION

Healthcare Administration provides members with the opportunity to demonstrate knowledge about office procedures and medical terminology. This competitive event consists of an objective test. This event aims to inspire members to learn about healthcare administration.

Event Overview

Division: High School
Event Type: Individual
Event Category: Objective Test, 100-multiple choice questions (breakdown of question by competencies below)
Objective Test Time: 50 minutes
NACE Connections: Career & Self-Development

Equipment Competitor Must Provide: Sharpened pencil, Conference-provided nametag, Attire that meets the Florida FBLA Dress Code

 Objective Test Competencies

·         Managing Office Procedures
·         Medical Terminology
·         Legal & Ethical Issues in Healthcare
·         Communication Skills
·         Managing Financial Functions
·         Health Insurance
·         Records Management
·         Infection Control
·         Medical History
·         Technology

District

Check with your District leadership for District-specific competition information.

State

Eligibility

·         FBLA membership dues are paid by 11:59 pm Eastern Time on December 1 (or earlier date specified by District Director) of the current program year.
·         Members may compete in an event at the State Leadership Conference (SLC) more than once if they have not previously placed in the top 10 of that event at the National Leadership Conference (NLC). If a member places in the top 10 of an event at the NLC, they are no longer eligible to compete in that event.
·         Members must be registered for the SLC and pay the state conference registration fee in order to participate in competitive events.
·         Members must stay in an official FBLA hotel to be eligible to compete.
·         Each district may be represented by participant(s) based on the Florida FBLA scaled quota system found on the Florida FBLA website.
·         Each member can only compete in one individual/team event and one chapter event (American Enterprise Project, Community Service Project, Local Chapter Annual Business Report, Partnership with Business Project).
·         If competitors are late for an objective test, they may be either disqualified or permitted to begin late with no extension of the time as scheduled.
·         Participants must adhere to the Florida FBLA dress code established by the Florida FBLA Board of Directors or they will not be permitted to participate in the competitive event.

Recognition

·         The number of competitors will determine the number of winners. The maximum number of winners for each competitive event is 5.

Event Administration

·         This event is an objective test administered at the SLC.
·         No reference or study materials may be brought to the testing site.
·         No calculators may be brought into the testing site.

Tie Breaker

·         Ties are broken by comparing the correct number of answers to the last 10 questions on the test. If a tie remains, answers to the last 20 questions on the test will be reviewed to determine the winner. If a tie remains, the competitor who completed the test in a shorter amount of time will place higher.

Americans with Disabilities Act (ADA)

·         FBLA meets the criteria specified in the Americans with Disabilities Act for all competitors with accommodations submitted through the conference registration system by the registration deadline.

Penalty Points

·         Competitors may be disqualified if they violate the Competitive Event Guidelines or the Honor Code.

Electronic Devices

·         All electronic devices such as cell phones, headphones, and watches of any type must not be brought to the testing site.

National

Be sure to see the National guidelines at https://www.fbla.org/divisions/fbla/fbla-competitive-events/

Study Guide: Competencies and Tasks

A.      Managing Office Procedures

1.       Determine commonly used documents that are composed in a medical office.

2.       List procedures to maintain healthcare provider’s schedule.

3.       Demonstrate procedures to schedule patient appointments.

4.       Identify procedures to register patients.

5.       Identify the parts of a patient chart.

6.       State rules to maintain patient confidentiality according to Health Insurance Portability and Accountability Act (HIPAA) regulations.

7.       Identify procedures to sort and process mail.

8.       Identify procedures for handling emergencies in medical offices.

9.       Prepare treatment rooms and exam tables.

10.   Determine procedures to clean instruments, equipment, and work areas.

11.   Determine maintenance requirements for supplies and equipment.

12.   Identify procedures to maintain, stock, and inventory of supplies and equipment.

13.   Identify unsafe conditions.

14.   Coordinate meetings, events, and activities.

15.   Select effective time management techniques.

16.   Identify resources needed to complete a job assignment.

B.      Medical Terminology

1.       Define medical root words.

2.       Define what specific suffixes mean in a medical terminology context.

3.       Define what specific prefixes mean in a medical terminology context.

4.       Define common medical abbreviations.

5.       Communicate information using medical terms.

6.       Differentiate between various medical specialties.

7.       Use anatomical terminology to describe body parts and functions.

C.      Legal & Ethical Issues in Healthcare

1.       State healthcare facility policies and procedures.

2.       Identify national, state and local standards for workplace safety.

3.       Determine laws governing healthcare professionals.

4.       State the purpose of a patient’s “Bill of Rights”.

5.       Explain laws and standards associated with employment and labor.

6.       Explain the purpose of Material Data Safety Sheets (MSDS) used in a healthcare setting.

7.       Explain laws associated with harassment.

8.       Determine licensure and certification needed by healthcare professionals.

9.       Identify standards of the Health Insurance Portability and Accountability Act (HIPAA).

10.   Maintain patient confidentiality.

11.   Identify threats to patient confidentiality.

12.   Define expressed, implied and informed consent.

13.   Identify practices and behaviors that result in malpractice, liability, and/or negligence.

14.   Identify ethical issues related to healthcare.

15.   Identify appropriate work habits and ethics.

D.      Communication Skills

1.       Describe the various forms of communication common to healthcare.

2.       Discuss the role of letters, memos, and reports in the healthcare business.

3.       Manage telephone communications and use appropriate techniques to gather and record information.

4.       Describe and analyze the impact of cultural diversity on the communication process.

5.       Employ appropriate communication strategies for dealing with dissatisfied customers (e.g., face-to-face discussions, electronic correspondence and writing).

6.       Identify techniques to respond to the emotional needs of patients and families (e.g., supportive listening).

7.       Assist practitioner in management of communication activities.

8.       Identify appropriate responses to difficult patient behavior.

9.       List purposeful activities for cognitive skills.

10.   Analyze the need for effective communication with members of interdisciplinary teams.

E.       Managing Financial Functions

1.       Identify procedures for payment on accounts.

2.       Identify procedures for and complete a balance sheet.

3.       List procedures to bill patient.

4.       Define procedures for processing past-due accounts.

5.       Identify procedures for and make a bank deposit.

6.       Identify procedures to open a new patient account.

7.       Identify procedures for reconciling a bank statement.

8.       Process an accounts payable invoice.

9.       Identify procedures to maintain a petty cash fund.

10.   Identify common financial forms used in healthcare.

F.       Health Insurance

1.       List types of health insurance coverage (HMO, PPO, Medicare, etc.)

2.       Identify procedures for obtaining insurance authorization for patient treatment or testing.

3.       Identify commonly used insurance forms and statements.

4.       List commonly used International Classification of Diseases (ICD-11) codes for billing purposes and insurance claims.

5.       Identify procedures for processing referrals.

6.       Prepare a billing statement.

7.       Interpret an explanation of benefits (EOB’s) form.

8.       Identify procedures for submitting insurance claims.

G.      Records Management

1.       Identify components of the medical record.

2.       Determine procedures to code medical records.

3.       Identify procedures for filing medical records manually or electronically.

4.       Identify the phases of the record life cycle.

5.       List medical record charge-out procedures.

6.       Manage electronic file storage through the use of file and disk management techniques.

H.      Infection Control

1.       List procedures for aseptic hand washing.

2.       Identify infection control techniques to prevent transmission of infectious disease.

3.       Describe OSHA and CEC standards for infection control.

4.       Identify procedures to dispose of bio-hazardous materials.

5.       Detail proper technique for handling clean and soiled linens and clothing.

6.       Identify standard precautions used in healthcare (i.e., gown, mask, gloves, cap, and protective eyewear.)

7.       Detail procedures to clean, sterilize, and prepare instruments and supplies.

8.       List factors that promote and inhibit growth of microorganisms.

9.       Identify ways the body protects against microorganisms and infection.

I.         Medical History

1.       Identify common elements of a patient’s medical history.

2.       List procedures to record and report vital signs.

3.       Interpret readings on various metering devices.

4.       List patient responses during testing or treatment.

5.       Record/file patient’s data or lab test results manually and electronically.

6.       Answer inquiries concerning patients from medical staff using correct medical terminology.

7.       Carry out plan of care/orders.

8.       Identify charting techniques.

9.       Identify and use the correct chart forms.

J.        Technology

1.       Define basic computer terminology.

2.       Identify software and its common applications to the healthcare industry.

3.       Explain the purpose, operation, and care of hardware components.

4.       Identify tools, diagnostic procedures and troubleshooting techniques for components and operating systems for personal computers, laptops and portable devices.

5.       Apply basic commands and navigate the operating systems.

6.       Input data and commands using peripherals (e.g., keyboard, touchscreen, scanner, and voice recognition.)

7.       Identify key words used to search and navigate the internet using a search engine.

8.       Identify the different parts of a browser window (pull-down menus, toolbar, address box, status bar, close button, maximize and minimize buttons and title bar).

9.       Analyze emerging technologies used by the healthcare industry.

10.   Identify tools and diagnostic procedures to troubleshoot printers and scanners.

11.   Identify and use appropriate resources to obtain assistance (e.g., help menu, manuals, websites).